11
dental and specialty practices we support today
750+
endpoints our team manages across Western NC
24/7
security monitoring on every computer we manage
Month to month
no long-term contract to sign
What we look after
Everything between the front desk and the last operatory, plus the vendors you'd rather not chase yourself.
Practice software
Dentrix, Dentrix Ascend, Eaglesoft and Open Dental: upgrades, server moves, conversions and the 8 a.m. "it won't open" call.
Imaging and sensors
Intraoral sensors, panoramic and CBCT units, scanners and imaging software, set up and kept working in every operatory.
Security and HIPAA
Layered protection designed to stop as much as possible: email and DNS filtering, SentinelOne with 24/7 monitoring, multi-factor sign-in and a BAA whenever you ask.
Backups you can restore
Server and workstation backups kept off-site, with alerts if one fails and regular test restores of the server.
Server, workstations and network
Monitoring and updates on everything, plus a UniFi network that ties the front desk and operatories together.
Email, phones and Wi-Fi
Microsoft 365 with encrypted email, business phones, and separate Wi-Fi for staff and patients.
Opening a new office or remodeling?
We plan the cabling, network, Wi-Fi and phones with your contractor, so the operatories and imaging work on opening day.
Security built for how dental offices get attacked
Most attacks on practices come through email from someone you trust: a lab, a supplier or another office whose mailbox was taken over. Some start with a "new patient" who emails over a form. We put layers in place designed to stop as much as possible, and we teach your team what to look for.
Compliance is shared work. We'll sign a business associate agreement whenever you ask, handle the technical side of HIPAA, and be clear about which parts stay with your office.
One habit we keep on purpose: we always tell you before we connect to a computer remotely. If someone else asks to "remote in," your team knows to hang up.
Why security is a patient care issueMonth to month. Your tech pod, by name.
Every practice gets a named primary tech and a secondary who back each other up. They learn your server, your operatories and your imaging, so you never explain your setup twice.
No long-term contract. If we ever stop earning your business, you can leave at the end of any month and we'll hand everything over cleanly.
Dental practices we support
General and family dentistry, periodontics and orthodontics across Western North Carolina.
- Asheville DentalGeneral dentistry
- Emily Hall PeriodonticsPeriodontics
- Everyday OrthodonticsOrthodontics
- Holcombe DentalGeneral dentistry
- Marks Family DentistryFamily dentistry
- Merrell Family DentistryFamily dentistry
- Reynolds Mountain DentistryGeneral dentistry
- Richard Wiedeman DentalGeneral dentistry
- Spruce Pine Dental ArtsGeneral dentistry
- Travis Calhoun DDSGeneral dentistry
- Weaverville Family DentistryFamily dentistry
How it starts
Switching IT providers is our job, not yours. Your schedule keeps running while we take over.
- 01Walkthrough. We visit and look at the server, operatories, imaging, network and how your team works.
- 02Plain-English plan. You get a short list of what we found and what we would fix first.
- 03Switch over. If you have another IT provider, we work with them and schedule changes around patients.
- 04Protect. Monitoring, security and backups go on every computer, and we document your setup.
- 05One number to call. Your tech pod already knows your office when you need help.
The people who pick up the phone
AaronOwner
MarlanaOwner
JosephTechnician
CodyTechnician
BrandonTechnician
SeanTechnician
What dental clients say
Read all our Google reviewsQuick response time, excellent service, and more than reasonable pricing (especially when you find yourself in a jam or quandary and need some good advice and guidance).
I have used Aaron's service at home and in our dental office. His work is great. … He always calls back the same day and is always on time for appointments.
Common questions
Do we have to sign a long-term contract?
No. Managed IT is month to month. If we ever stop earning your business, you can leave at the end of any month and we'll hand everything over cleanly.
Can you take over from our current IT provider?
Yes. We have taken over dental practices from other IT companies. We work with your current provider to collect passwords and documentation, and we schedule the switch so your patients and your schedule aren't affected.
Which practice management software do you support?
We work with Dentrix, Dentrix Ascend, Eaglesoft and Open Dental, along with the other programs dental offices run alongside them. We handle upgrades, server moves and conversions, and we prepare the network and workstations before the vendor arrives.
Will you sign a business associate agreement (BAA)?
Yes. We sign a BAA whenever a practice asks for one.