Working with us
Do you only work with dental offices?
No. Asheville Dental IT is the dental team at Asheville Computer Company, a managed IT provider in Arden that supports about 50 local businesses and 750+ endpoints. Dental is a big part of what we do: we support 11 dental and specialty practices across Western North Carolina.
Do we have to sign a long-term contract?
No. Managed IT is month to month. If we ever stop earning your business, you can leave at the end of any month and we'll hand everything over cleanly.
Will we talk to the same people every time?
Yes. Every practice gets a tech pod: a named primary tech and a secondary who back each other up. They learn your server, your operatories and your imaging, so you never explain your setup twice.
Can you take over from our current IT provider?
Yes. We have taken over dental practices from other IT companies. We work with your current provider to collect passwords and documentation, and we schedule the switch so your patients and your schedule aren't affected.
Do you come on site?
Yes. Our office is in Arden, close to most practices in the Asheville area, and we cover Buncombe and Henderson counties on site. We also support practices farther out, such as Spruce Pine. Most issues get fixed remotely first, because that's fastest for you.
What are your hours?
Our office is open Monday to Friday, 8:00 to 5:30. Support for managed practices is available 24/7.
How much does it cost?
Managed IT is a predictable monthly price per computer that covers monitoring, security and backups, with support either billed as you use it or rolled into one all-in rate. The pricing page on our main site explains how it works, and after a free walkthrough we can give you a real number for your practice.
Dental software and equipment
Which practice management software do you support?
We work with Dentrix, Dentrix Ascend, Eaglesoft and Open Dental, along with the other programs dental offices run alongside them. We handle upgrades, server moves and conversions, and we prepare the network and workstations before the vendor arrives.
Do you support imaging equipment?
Yes. We support intraoral sensors, panoramic and CBCT units, intraoral scanners and the imaging software that goes with them, such as Sidexis and Dexis. When a sensor stops showing up, we know where to look.
Will you work with our software and equipment vendors?
Yes. We coordinate with vendors like Henry Schein and Dentsply Sirona for updates, conversions and new equipment. We stay on the call instead of pointing fingers.
Do you support specialty practices?
Yes. Along with general and family dentistry, we support periodontic and orthodontic practices.
Security, HIPAA and backups
Will you sign a business associate agreement (BAA)?
Yes. We sign a BAA whenever a practice asks for one.
Can you make us HIPAA compliant?
No IT company can make a practice compliant on its own, and you should be wary of any that says it can. Compliance is shared. We handle the technical side, such as security tools, encryption, access control, updates and backups, and we'll be clear about which parts stay with your office, such as policies, training records and your risk assessment.
How do you protect a practice from ransomware?
With layers designed to stop as much as possible: email filtering, DNS filtering, SentinelOne with 24/7 monitoring on every computer, multi-factor sign-in, updates that actually get installed, and short staff training. No single tool stops everything, which is why we use several.
How do you back up our patient data?
We back up the server and workstations to secure off-site storage. We get an alert if a backup fails, and we run regular test restores of the server so we know the data can actually come back.
How will we know it's really you connecting to our computers?
We always tell you before we connect to a computer remotely. If someone calls claiming to be IT and asks to remote in, and it isn't us, hang up and call us.
New offices and upgrades
Can you help set up a new office or remodel?
Yes. We plan and install network cabling, the network rack, Wi-Fi, phones and cameras, and we set up the server and workstations so your practice software and imaging are ready on opening day.
We still have Windows 10 computers. What should we do?
Replace them. Windows 10 support ended in October 2025, and paid security updates now cost more each year. We set up new computers in our shop first and swap them in after hours, so your team comes back to finished workstations.